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Shipping, Returns & FAQ

SHIPPING INFORMATION

  • All Orgonis pieces are handmade and individually crafted.
    Please allow 1–3 working days for your order to be prepared, packaged and dispatched.

    • Standard Delivery: 2–4 working days

    • Tracked Delivery: 1–3 working days

    • Free delivery on orders over £30

    • Tracked International: 5–10 working days

    • Customs fees may apply (varies by country)

    • Tracked International: 7–14 working days

    • Customs charges are the responsibility of the customer

  • Once your item has shipped, you will receive a confirmation email with your tracking number (if applicable).
    If you have not received one, please check your spam folder or contact us.

  • Our packaging is designed to protect each piece during transit.
    Because each item is handmade from resin, copper and natural crystals, variations in colour and shape may occur — this is normal and part of your product’s uniqueness.

RETURNS & REFUNDS

  • You may return your item within 28 days of receiving it.

  • To qualify for a refund:

    • Items must be unused and in original condition

    • Items must be returned in their original packaging

    • Custom-made or personalised pieces are non-refundable

  • Email us at contact@orgonis.com with:

    • Your order number

    • The item you wish to return

    • The reason for return

    We will reply with return instructions within 24–48 hours.

  • Refunds are issued within 5–7 business days of receiving your return.
    Shipping costs are non-refundable unless the item was faulty.

  • We can offer an exchange for most items.
    Please contact us before returning anything so we can assist you properly.

FAQ's

  • Each piece is handcrafted from resin, copper coils, natural crystals and metal shavings to create an energy-balancing orgone structure.

  • No — each item is individually made and may vary slightly in colour, pattern or shape. This is part of the beauty of handcrafted orgone work.

  • Yes, for some items. Custom colours, stones or chakra sets may be available.
    Please contact us for availability.

  • UK orders usually arrive within 2–4 days.
    International delivery can vary from 5–14 days depending on location.

  • Yes — all international parcels and selected UK parcels include tracking. You’ll receive the tracking number by email once your order ships.

  • Send us an email with your order number.
    We will help track it and provide an update as soon as possible.

  • Yes — as long as the item is unused and returned within 28 days, in its original packaging.

  • Please email us with photos as soon as possible.
    We will replace the item or offer a refund.

  • Orgone items are used by many for their spiritual and energetic benefits.
    They are not sold as medical devices and we do not claim health outcomes.

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